Welcome to Brisbane Vape Hub!
These Terms and Conditions (“Terms”) govern your use of the Brisbane Vape Hub website, located at brisbanevapehub.com.au (“the Site”), and the purchase of any products from us. By accessing the Site, browsing, or placing an order, you agree to be bound by these Terms, as well as our Privacy Policy.
If you do not agree to all of these Terms, you must immediately cease using this Site.
1. Strict Age Restriction (18+ Only)
Brisbane Vape Hub strictly sells products intended exclusively for adults.
- By accessing this Site and purchasing products, you explicitly warrant and declare that you are at least 18 years of age or the legal smoking age in your jurisdiction.
- We utilize age verification processes, including but not limited to third-party identity checking software, or requiring proof of age upon delivery.
- If we discover or suspect that an order was placed by a minor, we reserve the right to cancel the order immediately without notice, forfeit any shipping fees incurred, and restrict future access to the Site. Providing false information to bypass age restrictions may constitute a legal offense.
2. Product Information and Legal Compliance
- Regulatory Awareness: Vaping regulations vary by state and territory within Australia. It is your sole responsibility as the buyer to ensure that purchasing, importing, and possessing the items ordered is compliant with your local state laws (e.g., Queensland Health regulations).
- Stock Accuracy: We endeavor to display our inventory, product variations, and puff counts as accurately as possible. However, exact flavor profiles, packaging designs, and device aesthetics may vary slightly based on manufacturing updates.
- Errors on Site: In the event that a product is listed at an incorrect price or with incorrect structural details due to a typographical error, Brisbane Vape Hub reserves the right to refuse or cancel any orders placed for that product.
3. Orders, Pricing, and Payments
- Pricing: All prices displayed on the Site are in Australian Dollars (AUD) and are subject to change without notice.
- Order Acceptance: Receipts of an electronic order confirmation do not signify our ultimate acceptance of your order. We reserve the right at any time after receiving your order to accept, decline, or limit your order for any reason (e.g., stock unavailability, suspected fraudulent activity, or failure to pass age verification checks).
- Payment Security: Payments are processed via secure online gateways. You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.
4. Shipping, Delivery, and Courier Policy
- Dispatch: We offer local Brisbane delivery options and Australia-wide postage (Standard and Express). While we aim to fulfill orders quickly, delivery timeframes are estimates provided by third-party couriers and are not guaranteed.
- Risk of Loss: Risk of loss and title for the products pass to you upon our delivery of the items to the shipping courier.
- Discreet Packaging: All orders are shipped in secure, plain, and discreet packaging to protect your privacy.
- ID Upon Delivery: Couriers may request valid government-issued photo identification matching the name on the order prior to handing over the package. If delivery fails because no adult is present or valid ID cannot be provided, redelivery or return-to-sender fees may apply.
5. Refunds, Returns, and Warranty
- Change of Mind: Due to hygiene, health, and consumer safety standards regarding vaping devices, e-liquids, and pods, we cannot offer refunds or exchanges for a change of mind once an item has been opened or unsealed.
- Faulty Items: If you receive a product that has a genuine manufacturing defect or hardware fault (e.g., dead on arrival), please contact our Customer Support team within 14 days of receiving your package.
- Assessment Process: Faulty items must be returned to us in their original packaging for technical assessment. If verified as a manufacturing defect, we will provide a replacement or a store refund in accordance with Australian Consumer Law (ACL).
6. Health Warning and Limitation of Liability
- Inherent Risks: Vaping products are intended for adult recreational or alternative use. You acknowledge that using these products carries inherent risks and that individual reactions to specific vapor ingredients, flavorings, or heating elements may vary.
- Liability Cap: To the maximum extent permitted by law, Brisbane Vape Hub, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of, or inability to use, products purchased from this Site.
7. Intellectual Property
All content on this Site—including text, website wireframe layout, graphics, logos, product descriptions, images, and digital downloads—is the exclusive property of Brisbane Vape Hub or its content suppliers and is protected by Australian and international copyright laws.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland and federal courts of Australia for any disputes arising out of your use of this Site.
9. Updates to These Terms
We reserve the right to update, modify, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Contact Information
For any questions regarding these Terms and Conditions, please reach out to us at:
- Website: brisbanevapehub.com.au